Reference

Terms That Set Your Account Rules

Our Terms & Conditions explain how your matchexch account is opened, used, checked and closed, including rules for wallet activity through UPI, Paytm and PhonePe.

India account rulesUPI termsPaytm checksPhonePe records
matchexch Terms That Set Your Account Rules
CONTACT ROUTES

Three Ways To Ask About Terms

Questions about the Terms & Conditions should reach the right team quickly, because they may affect account access, wallet checks or a settlement decision.

Terms chat Use live chat when you need a clause explained before you open or continue your account. Share only the requested account data, and we will point you to the relevant wording without changing the terms inside chat.
Email records Email us for term disputes, wallet questions or account data requests that need a written trail. Include transaction IDs, screenshots only when needed, and the clause you are asking about so the reply stays precise.
Account queue Use the account queue for closure requests, login ownership checks, or updates to personal data. We may ask for extra verification before acting, because the terms require us to protect account access and wallet records.
ACCOUNT CARE

Six Controls Behind Our Terms

Our terms are not just legal text; they describe how we run account checks, cookies, device sessions, wallet records and change requests.

Account data

Your name, mobile number, email and payment identifiers are used to match your account to your wallet activity. If a field is wrong, ask for a correction so future term checks are tied to accurate records.

Cookie use

Cookies help us keep sessions active, remember language choices and detect unusual account access. The Terms & Conditions explain that these files support security and service operation rather than changing your legal rights.

Login security

The terms require you to keep passwords, one-time codes and device access private. If you think another person has used your account, contact us quickly so we can check sessions and wallet activity.

Payment records

UPI, Paytm and PhonePe references are stored with account activity so deposits, withdrawals and refunds can be traced. We use these records to apply the terms fairly when a transaction needs checking.

Retention timing

We keep account, wallet and contact records for as long as needed to meet legal, operational and security duties. After that period, records are deleted or anonymised where our systems allow it.

Change requests

If you want to change account data or ask for closure, contact us through the account route. We check ownership first, then act according to the current Terms & Conditions and record the outcome.

Terms Questions Before You Join

Before you join, read the questions we see most often about acceptance, eligibility, payments, account data, and updates to these Terms & Conditions. The answers below are short explanations, not a replacement for the full wording. If your account situation is unusual, contact us before taking any action that may affect wallet funds or game settlement. We will look at the account facts and the current terms together.

You accept them when you create an account, keep using the wallet, or enter a paid game round after changes are posted. If you disagree with any clause, contact us before further wallet or game activity.

Access depends on local law and is available where local law permits. You are responsible for checking whether your location allows account use before opening, paying, or continuing any game activity through the account.

Keep your name, mobile number, email, payment identifiers and verification data accurate. Incorrect records may delay withdrawals, account checks or support replies, because the terms require us to match activity to the right account.

The terms require payments to come from channels you are allowed to use and that match your account checks. Keep transaction references, because we may ask for them when a wallet entry needs tracing.

Send the round ID, time, game name and a short account of what happened. We compare those facts with system records and the settlement clause in force when the round was completed.

We publish the current Terms & Conditions on this page and may alert you inside the account or by contact channels you gave us. Continued account use after a change means you accept the updated wording.

Contact us through chat, email or the account queue and state the request clearly. We verify ownership before changing data or closing access, then keep a record showing how the terms were applied.